Return & Refund Policy

Effective Date: [Insert Date]

At SWA Nutrition, customer satisfaction is our priority. We strive to deliver high-quality products in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

1. You received a damaged product.
2. You received the wrong product.
3. The product was expired at the time of delivery.
4. The product was missing from your order.

To be eligible for a return:

1. The request must be raised within 48 hours of delivery.
2. The product must be unused, unopened, and in its original packaging with all labels intact.
3. Proof of purchase (Order ID or Invoice) is required.
4. Clear photos or an unboxing video showing the issue may be requested.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

1. Opened or used products.
2. Products with tampered or broken seals.
3. Products returned without original packaging.
4. Orders placed incorrectly by the customer.
5. Products damaged due to improper handling or storage after delivery.

3. Return Process

To request a return:

1. Contact our customer support within 48 hours of receiving your order.
2. Provide your Order ID, contact details, and photographs or videos of the product.
3. Our team will review your request within 2–3 business days.
4. If approved, we will provide instructions for the return or arrange a pickup where available.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once the returned product is received and inspected:

1. Approved refunds will be processed within 5–7 business days.
2. Refunds will be credited to the original payment method or bank account, depending on the payment mode.
3. Shipping charges are non-refundable unless the return is due to our error.

5. Replacement Policy

Instead of a refund, we may offer a replacement if:

1. The product was damaged during transit.
2. You received an incorrect item.
3. The product is defective or expired.

Replacement requests are subject to stock availability.

6. Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled.

If a prepaid order is cancelled before dispatch, the refund will be processed within 5–7 business days.

7. Refused Deliveries

If an order is refused at the time of delivery without a valid reason, shipping and handling charges may be deducted from the refund amount.

8. Quality Assurance

Every product undergoes quality checks before dispatch. If you believe there is a manufacturing defect, please contact us immediately with complete details so that we can investigate the issue.

9. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team with your Order ID and purchase details. We will be happy to assist you.